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Friendlier Skies

2017 March 23
by Stanley Quan

In my current job, I have been flying Southwest every week.

After years of frequent travel on the other major airlines, Southwest has been a breath of fresh air.

There’s a very noticeable and palpable difference in the company’s service and personality.

All of the gate agents and flight attendants are friendly, nice, and have a good sense of humor. That tends to rub off on the passengers as well. People aren’t as cranky. People are more understanding and considerate towards their fellow travelers.

This makes the whole travel experience much better than what I was used to elsewhere.

It’s remarkable how a company culture can have such an impact that you can personally feel.

Air travel is still a hassle, but Southwest definitely does their part in making friendlier skies.


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